Customer service disconnect?
Is there a customer service disconnect between what organisations say they want and what customers say they are getting? Some news just out based on a survey by Virtual Hold Technology shows as we have...
View ArticleCustomer service: the facts about how it improves corporate financial...
Customer service: the facts Research published recently by BDO in partnership with the Economist Intelligence Unit(EIU) is to be found in a report titled Service 2020: Return on Service. This confirms...
View ArticleIs your Business “Getting Social”
Get on board with social media customer service More and more businesses are starting to get on board with social media. In the UK 44% of businesses are now using social media to connect, communicate...
View ArticleWhat is needed to create that WOW customer service?
Customer service comes into many different forms: face to face, over the phone, social, in writing, before the sale, after the sale, developing and maintaining the relationship. If your company is...
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